Password-free access
Sign in with your ticket email.
Enter the same email address you used to buy your ticket. We will send a secure confirmation link to that address. Open the email and select "Confirm sign-in" to confirm the request and return here. You do not need a password.
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Need help finding your ticket email?
Need support?
Find quick answers below, or ask Eve for help with signing in and opening your livestream.
Which email address should I use to sign in?
Use the same email address that was entered when the ticket was bought. Your ticket access is linked to that address.
Go to viewer sign inWhere do I sign in to watch the livestream?
Use the Viewer sign in link below. Enter the email address used to buy your ticket, then open the email we send and select Confirm sign-in. You do not need a password or a sign-in code. After signing in, open the watch page when the broadcast is available.
Open viewer sign inMy email is already used. Should I create another account?
If your email already has an account, choose Sign in rather than Create an account. Use the same email address used to buy the ticket. Creating another account with a different email does not move your ticket access. If the ticket-email hint matches your address but you still cannot sign in, use the human support contact below.
Sign in with your ticket emailI selected Confirm sign-in, but it still says Please wait. What should I do?
Return to the browser tab where you requested the link and check whether it has signed you in. If the confirmation page offers a Continue button, select it once. If neither page completes, request one fresh link from Viewer sign in using your ticket email and use only the newest email. If it still gets stuck, contact human support rather than repeatedly requesting links.
When contacting support, describe what happens and include your device and browser, any error message and whether the ticket-email hint matches. Do not send passwords, personal sign-in links or full card details. Eve cannot check accounts or payments.
Request a fresh sign-in linkI have tried the sign-in steps and still need help. Who can I contact?
Use the Carnival's official contact page below to ask for human help with livestream access. Explain the steps you have already tried so they are not repeated. Eve can explain the website but cannot look up your ticket, fix an account or confirm a payment. A response time is not guaranteed.
Contact the Carnival teamWhat if I cannot remember which email was used?
Open the viewer sign-in page and choose “Need help finding your ticket email?”. Enter the ticket buyer’s full name and we will show a masked hint for the booking email when we can find a single matching ticket.
Find the ticket emailMy secure sign-in link has not arrived. What should I do?
Check the spam or junk folder for the ticket email address, allow a few minutes for delivery, and then request a fresh link. Use the newest message if more than one arrives.
Request another sign-in linkDo I need a password?
No. Enter your ticket email address and we will email you a secure sign-in link. Open that email and select the sign-in button to return to the site.
Sign in without a passwordWhat should I try if the stream buffers or has no sound?
Check your internet connection and device volume, refresh the watch page, and close any duplicate stream tabs. If the problem continues, try a current browser or another device.